frequently asked questions

What are your office hours?

Monday-Friday 9am-5:30pm. Weekend bookings are available for an additional fee. Please inquire.

Is parking included?

KNOWN does not offer on-site parking, however there are several convenient parking options including metered parking on Orange St. and garage parking in the 360 State parking garage next door.

Can I "Zoom" and make calls from a dedicated desk?

At KNOWN we strive to provide a quiet environment for all of our members. We request that all phone calls and video-based meetings are conducted in one of the meeting rooms or phone booths. We offer complimentary phone booth access for our members for short calls and meetings (less than 15 minutes). Should you need the booth for a longer period, you can book for an hourly rate of $9 ($18/hr for non-members). Meeting rooms can be reserved for $18/hr. ,per person. If a phone booth is not available, you may step into the back hallway for a call but kindly ask you do not have your speaker enabled. 

Are masks required?

Masks are required when entering the building, using the elevator and moving about the office space (preparing coffee, walking to restroom, etc). Your mask can be removed when seated at your desk, in the phone booths, offices and meeting rooms.

What if I need access before and after your standard office hours on a regular basis?

KNOWN offers 24/7 access plans at $399 per month for members who have been with us for a month or more or new members that are a direct referral of one of our current members. Additional rates apply should you wish to use the meeting rooms. Guests are not permitted to accompany you outside of our normal business hours however.

Do I have to sign a long term contract?
KNOWN offers flexible, month-to-month contracts for all of our plans (at no additional premium!)